Frequently Asked Questions
1. What IT services does DOKWIFI offer?
DOKWIFI provides managed IT support, remote and onsite helpdesk services, network and CCTV installation, server support, cloud solutions, website and system development, and IT consulting for businesses in the Philippines.
2. Do you offer remote IT support?
Yes. We provide remote IT helpdesk support for software issues, system troubleshooting, email support, cloud services, and general technical assistance.
3. Do you provide onsite IT support in the Philippines?
Yes. We offer onsite IT support for offices, retail stores, and businesses across selected areas in the Philippines, including hardware repair, network troubleshooting, and server support.
4. What types of businesses do you support?
We support startups, SMEs, corporate offices, retail businesses, and enterprises. Our services are scalable and customizable.
5. Do you offer IT support packages or monthly plans?
Yes. We offer monthly managed IT services, remote helpdesk plans, onsite support retainers, and customized SLAs.
6. Can you help with office network and Wi-Fi setup?
Absolutely. We design, install, and maintain office networks, structured cabling, Wi-Fi systems, firewalls, and network security.
7. Do you provide CCTV installation and maintenance?
Yes. We install, configure, and maintain CCTV systems for homes, offices, warehouses, and commercial spaces with remote viewing support.
8. Do you support servers and business systems?
Yes. We handle server installation, maintenance, troubleshooting, recovery, backups, and virtualization for Windows and Linux environments.
9. Do you repair office laptops and desktops?
Yes. We provide diagnostics, SSD/RAM upgrades, OS reinstallation, virus removal, hardware replacement, and server repair services.
10. Can you build websites, systems, or custom software?
Yes. We develop websites, eCommerce platforms, POS systems, ERP solutions, SaaS platforms, PWA apps, and custom web systems.
11. Do you offer cloud and email solutions?
Yes. We support Microsoft 365, Google Workspace, cloud backups, and cloud-based business systems.
12. Is your service available nationwide?
Remote IT services are available nationwide. Onsite support depends on location—please contact us to confirm coverage.
13. How do I request support or get a quotation?
You may contact DOKWIFI via our website, email, or phone. We provide free consultations and customized quotations.
14. Do you provide emergency IT support?
Yes. Priority and emergency IT support are available for critical issues, subject to service availability and SLA agreements.
15. Why choose DOKWIFI IT Services?
DOKWIFI delivers reliable IT support, fast response times, transparent pricing, and tailored solutions to help Philippine businesses stay productive and secure.