Payment and Delivery Policy

Document Updated: January 26, 2026

For questions or concerns regarding our payment and delivery policies, please contact DOKWIFI IT Service through any of our official communication channels.

1. Payment Terms

- Payments are due according to the schedule stated in the quotation or service agreement (e.g., upfront, milestone‑based, or upon completion).

- Common practice includes a non‑refundable down payment before project commencement.

- Invoices must be settled within the stated due date. Late payments may result in service suspension or project delays.

2. Accepted Payment Methods

We accept payments via bank transfer, e‑wallets, cash, or other methods as agreed with the Client. All transaction fees, if any, shall be borne by the Client unless otherwise stated.

3. Non‑Payment

Failure to make timely payment may result in:

- Suspension of services or withholding of deliverables

- Termination of the agreement

- Additional charges for reinstatement or administrative handling

4. Delivery of Services

- Digital deliverables (software, credentials, files, documentation) will be delivered electronically via email, cloud storage, or deployed to the Client’s server.

- Physical items, if any, will be delivered to the address provided by the Client and may be subject to courier fees.

5. Delivery Timelines

Delivery timelines are estimates and depend on Client cooperation, third‑party dependencies, and scope stability. DOKWIFI IT Service shall not be held liable for delays caused by factors beyond our reasonable control.

6. Refund Policy

- Payments made for completed work, custom development, consultations, and setup fees are non‑refundable.

- Refunds, if applicable, shall be subject to management approval and documented justification.