Remote IT Helpdesk Support

Our remote IT helpdesk support offers fast and efficient troubleshooting without the need for an onsite visit. Using secure remote tools, we resolve system issues, provide user assistance, and minimize downtime.

One (1) Year Contract • Business Hours: 9am–6pm (Mon–Fri)

BASIC

Remote IT Essentials
Best for small teams & startups
₱ 90,500.00

5,650 AED / year

  • Email & ticket-based remote IT support
  • 8 Calls Per Month
  • Software troubleshooting (OS, apps, email)
  • Basic network & internet support
  • Virus & malware removal (remote)
  • User account & password support
  • Up to 5 users / 5 computers
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SLA: Response within
12 business hours

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Most Popular

STANDARD

Remote IT Pro Support
Best for growing SMEs
₱ 120,500.00

7,500 AED / year
  • All BASIC plan features Plus Below features:
  • 15 Calls Per Month
  • Email, ticket & phone support
  • Advanced software & system support
  • Cloud & email support (M365 / Google Workspace)
  • Remote device monitoring
  • User onboarding & offboarding
  • Up to 10 users / 10 computers
SLA: Response within
8 business

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PREMIUM

Remote IT Managed Helpdesk
Best for critical operations
₱ 180,500.00 

11,250 AED / year
  • All STANDARD plan features Plus Below features:
  • 30 Calls Per Month
  • 24/7 priority support
  • Proactive system health monitoring
  • Security patching & updates
  • Backup monitoring & recovery assistance
  • IT consultation & monthly reports
  • Up to 25 users / 25 computers (scalable)
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SLA: Response within
4 business hours

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